Elong story
November 29th, 2005You would think that ordering tickets on a website and collecting them would be straight forward, even in China, but Oh No! it couldn’t be simple could it?? When I arrived at the Jianwai SoHo building to find I couldn’t collect international tickets at the weekend. So Monday arrives, and I had an email waiting for me, the flight I’d booked doesn’t fly on that day!!! Fantastic automated booking system…
So after a several phone calls and transfers to non existant extensions, I eventually rearrange the flight, and get email confirmation of the details, and attached to it a thread of emails coming from the VP of Asia Pacific of Exedia, commenting on the quality (or lack thereof) of the international elong call center. Obviously after my previous 2 hours of dead end phone calls I took this opportunity to provide some real life feedback to the top, find the views on internal emails escaping.
I was quite suprised to find, 30 minutes later, that I had an email waiting for me from the VP, and an interestin one too, and since then I’ve had a number of others from elong staff, shame the attention to customers wasn’t this high in the first place 
Anyway, I finally have my tickets, and now I’m off to trade in my elong points for something - points really do mean prizes!!!!